Refund Policy

The terms "We" / "Us" / "Our"/”Company” individually and collectively refer to Artist CSV A9 and the terms "You" /"Your" / "Yourself" refer to the users.

This Refund Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000 and the rules made thereunder. This Refund Policy does not require any physical, electronic or digital signature.

INTRODUCTION
At Artist CSV A9, we are committed to providing the highest quality services to our users. We understand that there may be circumstances where you may need to request a refund. This Refund Policy outlines the terms and conditions under which refunds may be granted.

ELIGIBILITY FOR REFUND
You may be eligible for a refund under the following circumstances:

• Service Not Delivered: If you have paid for a service that we failed to deliver within the specified timeframe.
• Technical Issues: If there are persistent technical issues that prevent you from accessing or using our services effectively.
• Duplicate Payment: If you have accidentally made a duplicate payment for the same service.
• Wrong Amount Charged: If you have been charged an incorrect amount due to a system error.
• Cancellation by Us: If we cancel your order or service due to reasons attributable to us.

NON-ELIGIBLE REFUNDS
Refunds will not be provided in the following cases:

• Change of Mind: If you change your mind after purchasing a service.
• Service Already Rendered: If the service has already been fully provided or delivered.
• User Error: If the issue arises due to your own error or negligence.
• Third-Party Services: If the service was provided by a third party and is not directly controlled by us.
• Policy Violation: If you have violated our Terms of Service or any other applicable policies.

REFUND PROCESS
To request a refund, please follow these steps:

• Submit a Request: Send a detailed refund request to our Grievance Officer via email at admin@csva9.com with the subject line "Refund Request".
• Provide Details: Include your full name, registered email address, transaction ID, date of payment, amount paid, and a clear explanation of why you are requesting a refund.
• Supporting Documents: Attach any supporting documents such as payment receipts, screenshots, or other evidence that supports your refund claim.
• Review Process: Our team will review your request and respond within 7-10 business days.
• Approval/Rejection: If your refund request is approved, the refund will be processed within 10-15 business days from the date of approval. If rejected, we will provide a clear explanation for the rejection.

REFUND METHOD
Refunds will be processed using the same payment method that was used for the original transaction. Please note that it may take additional time for the refund to reflect in your account depending on your bank or payment gateway provider.

PARTIAL REFUNDS
In certain cases, we may offer a partial refund if:

• You have partially received the service.
• The service was partially delivered but not in full.
• There was a minor error that does not warrant a full refund.

DISPUTE RESOLUTION
If you are not satisfied with our decision regarding your refund request, you may escalate the matter to our designated Grievance Officer. All disputes will be resolved in accordance with the laws of India, and the courts in Uttar Pradesh shall have exclusive jurisdiction.

CHANGES TO REFUND POLICY
We reserve the right to update, modify, or change this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes your acceptance of the revised Refund Policy.

CONTACT US
If you have any questions, concerns, or complaints regarding this Refund Policy, please contact our Grievance Officer: